People are rarely unsatisfied with their order, however if for any reason you are, we are more than happy to refund your order in line with our returns policy.* Just complete the form below:
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. However, you will not be charged for delivery of any replacement items. In all other instances, Scaramouche & Fandango will issue customers with a return address label and envelope, upon completion of the returns form above. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid by you for the goods (exclusive of any initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. Refunds will only be made against the original credit/debit card used.
To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the Scaramouche & Fandango team. This policy is only applicable to purchases made online.
Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.